Citrix Support prides itself on being focused on ensuring Customer and Partner satisfaction with the support of Citrix products. Yet, things do go wrong. One of the best ways for them to help you, help them, help you is if you come prepared with more than "erm.. its broken".

To that end, the Support teams focus on is development of troubleshooting and health checking tools and David McGeough has released a Citrix blog with an aggregated list of links to useful resources.

One of Citrix's strengths is that it has multiple products that can combine to deliver applications the user’s . Who can forget the tag line - deliver your applications anytime, anyplace, anywhere .. although it was often glossed over that printing from that application might be more character building than delivering it.

While this having a wide range of options is a "Good Thing" in that it doesn't tie you in to a specific solution - be that terminal services or hosted desktops - what options and considerations each solution brings to the party can be confusing. Which solution do you deploy - XenApp - or XenDesktop - is one "better" than the other? Are they mutually exclusive?

There are many support forums available to Citrix admins where you can post a question or query - but did you know that there is a IRC service as well bringing Citrix admins together to chat and discuss issues in realtime?

You do now.